Organizational and time management skillsThe ability to manage time effectively and keep calm under pressureCommunication and leadership skillsThe ability to influence at all levels and communicate wellPeople management skillsThe ability to manage people wellKnowledge of credit riskThe ability to apply credit risk principles to collections and recoveries strategiesExcel skillsThe ability to use Excel, especially with pivot tables and data manipulation/presentationKnowledge of MS OfficeThe ability to use the Microsoft Office suite, including Excel and WordKnowledge of accounting softwareThe ability to use ERP software or other accounting softwareCollection of receivablesThe responsibility for collecting receivables from clientsMitigation of arrears issuesThe responsibility for mitigating and keeping arrears issues to a minimum

Oversee daily operations of the collections department.Develop and implement strategies to improve collection rates.Ensure compliance with company policies and legal regulations.Train and mentor collection agents.Monitor and evaluate the performance of collection agents.Handle escalated collection cases.Negotiate payment plans with customers.Collaborate with other departments to resolve issues.Prepare and present regular reports on collection activities.Maintain accurate records of all collection activities.Identify and address areas for improvement in the collections process.Ensure timely and effective communication with customers.Manage and update customer accounts.Implement and monitor collection policies and procedures.Provide regular feedback to collection agents.Assist in the recruitment and selection of new collection agents.Stay updated on industry trends and best practices.Ensure high levels of customer satisfaction.Develop and maintain relationships with key stakeholders.Manage the collections budget and resources effectively.

Managing staff Hiring, training, and developing employees, and ensuring they comply with company policies Setting goals Developing and achieving sales goals, and monitoring budgets Providing customer service Building relationships with customers and the community, and resolving complaints Managing resources Allocating resources for staff and client needs, and managing financial reports Identifying risks Conducting risk assessments and developing risk management strategies Ensuring safety Promoting a healthy workplace environment and ensuring a safe environment for customers Growing revenue Looking for growth opportunities and staying current with the market Liaising with the parent organization Communicating and collaborating with colleagues from other branch offices

Pro-actively managing and developing effective client relationships, identifying and managing solutions to meet a wide range of client needs and promoting products and servicesGenerating and growing revenue streams through effective client managementDeveloping a comprehensive understanding of the client’s financial needs and demonstrating strong product and service knowledge in order to match the bank’s offering with client needsGenerating new client acquisitions and selling products to new clients; liaising with the sales team to ensure the quality of leads referred is to the required standardConducting KYC reviews and risk assessments associated with on-boarding new clientsOverseeing the credit risk associated with assigned client relationshipsMaintaining and updating accurate client information; taking ownership of client service requests and enquiriesMaking proactive client calls and responding swiftly to client requestsWorking with other Relationship Managers to enhance the service offered and improve revenue generationPreparing presentations to senior management to appraise them of new business development plans and strategies

Relationship Officer Responsibilities and Duties
Collaborate with Private Banker to assist clients in accomplishing wealth management objectives.

Develop and maintain professional understanding of customer base to assist Banker deepening current relationships.

Perform as key contact for selected customer relationships under Banker guidance.

Initiate apt activities to ensure on time and scheduled response to customers.

Ensure to alert Banker with respect to any delays along with potential issues.

Support to open and link new accounts on One Source.

Provide assistance to Banker to attain approval on new account openings.

Review independently all documents and link entire customer accounts to suitable relationship.

Provide securities details, quotes and valuations to customers.

Implement and supervise all unsolicited trade activities.

Ensure to alert Banker of prospective sales opportunities surface from discussions with clients.

Conduct evaluation of client’s accounts.

Collect mandatory information to analyze client situation.

Develop and oversee relationships with clients performing alongside Relationship Manager to ensure top level service provided to clients.

Perform as key contact point for portfolio of clients dealing with routine matters throughout range of services and products.